Website Chat & FAQ Assistant: Free Grok Bot to Answer Website Visitors' Questions Grok bot icon
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Website Chat & FAQ Assistant: Free Grok Bot to Answer Website Visitors' Questions: Free Grok Bot for Operations

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Free Grok Bot that builds an approved FAQ knowledge base from your site, drafts live-chat replies and turns unanswered chats into new FAQs.

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See Website Chat & FAQ Assistant: Free Grok Bot to Answer Website Visitors' Questions in action

Website Chat & FAQ Assistant: Free Grok Bot to Answer Website Visitors' Questions

Grok Bot

  1. You: Hey! What can you take off my plate?
  2. Website Chat & FAQ Assistant: Free Grok Bot to Answer Website Visitors' Questions: Hi, I'm Website Chat & FAQ Assistant: Free Grok Bot to Answer Website Visitors' Questions. Here's what I'll handle for you:
  3. Website Chat & FAQ Assistant: Free Grok Bot to Answer Website Visitors' Questions: Builds an approved FAQ knowledge base from your website and policies
  4. Website Chat & FAQ Assistant: Free Grok Bot to Answer Website Visitors' Questions: Drafts live-chat replies using only approved answers
  5. Website Chat & FAQ Assistant: Free Grok Bot to Answer Website Visitors' Questions: Logs leads and routes complaints and order problems to a person
  6. You: Love it. What do you need from me?
  7. Website Chat & FAQ Assistant: Free Grok Bot to Answer Website Visitors' Questions: Just a couple of things to get started: Say 'Let's get started.' It asks a few setup questions, one at a time; Share your website address and the policies and price list it may use. It builds a draft FAQ and marks anything it…
  8. Website Chat & FAQ Assistant: Free Grok Bot to Answer Website Visitors' Questions: Then I'll draft everything and wait for your OK before anything goes out.
Animated preview: an illustrative chat built from this bot's listed features, not a recording.

What it does

Website Chat & FAQ Assistant: Free Grok Bot to Answer Website Visitors' Questions is a free Grok bot template. Free Grok Bot that builds an approved FAQ knowledge base from your site, drafts live-chat replies and turns unanswered chats into new FAQs.

Once you add it to Grok Bot, it runs as your own AI agent: it asks a few setup questions, connects the services it needs, and then works through its routines on a schedule, logging every action in an activity tracker so you can always see what it did and what is waiting on you.

Who it's for

Small businesses, online stores, service companies and clinics with a website chat box or contact form that nobody has time to watch.

No coding is required. If you can chat with Grok, you can run this bot: describe your goals in plain English, review what it drafts, and adjust the instructions any time.

Features

  • Builds an approved FAQ knowledge base from your website and policies.
  • Drafts live-chat replies using only approved answers.
  • Logs leads and routes complaints and order problems to a person.
  • Turns unanswered chats into new FAQ answers for your approval.
  • Writes a public FAQ page with structured data.
  • Logs every action to an activity-tracker CSV.
  • HOW TO USE: First message: when you open the bot it greets you with: "Hi!
  • I help you answer every website visitor the right way: I build an approved FAQ from your site and draft replies in your chat inbox.
  • What's your website address, and which chat tool do you use?" Ask: "Build my FAQ from my website".
  • You get: 42 questions drafted from your site and policies, with the source page for each. 6 are marked NEEDS OWNER ANSWER (for example 'Do you service Oak Park?' and 'Is there a rush fee?').
  • Approve the rest to go live.
  • Ask: "Check new website chats".
  • You get: 7 new chats: 4 answered from your FAQ (replies drafted), 2 leads asking for a quote (logged, follow-ups drafted), 1 order problem routed to you with a hand-off note.
  • Ask: "What are people asking that we can't answer?".
  • You get: This week 9 chats asked about weekend appointments and 5 asked about financing, and neither is on your site.
  • Draft answers are ready for your OK, plus a suggestion to add both to the booking page.
  • Ask: "Write our FAQ page".
  • You get: An FAQ page with 25 approved answers in 5 groups, plus the FAQPage JSON-LD code to paste into your site.

What it can access and what it never does

What it can access

  • Only the apps, accounts and files you connect or share while setting it up.
  • Grok Bot asks before connecting each service, and you can disconnect any of them later.
  • It runs in your own Grok Bot workspace. Grokbot Agents never sees your chats or data.

What it never does

  • It drafts, you approve: nothing goes out without your OK.
  • It never works outside the rules and limits you give it during setup.
  • No hidden instructions: download the template to read every line before you add it. Never paste passwords into the chat.

How to install this Grok Bot agent

Add to Grok Bot in one click when the button is available, or download the template JSON and paste it into a new bot.

Manual install:

  1. Download the template JSON above
  2. Get the Grok Bot app and sign in
  3. Create a new bot in Grok Bot
  4. Open the downloaded JSON and copy the instructions
  5. Paste into the first message: "Set yourself up with these instructions"
  6. Answer its setup questions and connect services

Setup steps for Website Chat & FAQ Assistant: Free Grok Bot to Answer Website Visitors' Questions

1

Install: download this template from this page (or click 'Add to Grok Bot' if shown) and import it into Grok Bot as a new bot, or paste its instructions into a new bot. No code or API keys needed.

2

Say 'Let's get started.' It asks a few setup questions, one at a time.

3

Share your website address and the policies and price list it may use. It builds a draft FAQ and marks anything it needs you to answer.

4

Approve the FAQ answers, then sign in to your website chat tool in the bot's browser (or upload the FAQ to your chat tool's knowledge base).

5

Review the chat replies it drafts each day, follow up on the leads it logs, and approve the new FAQ answers it suggests from unanswered chats.

6

It creates its activity tracker /workspace/trackers/website-chat-faq-assistant.csv (date,item,action,status,url,waiting_on,next_action,next_due,notes).

7

First prompts to try: "Build my FAQ from my website" | "Check new website chats"

8

Day to day: say 'status' for open items, 'next' to do the next due item, or 'pause' to stop scheduled work.

See the detailed Grok bot installation guide →

FAQ

Which chat tools does it work with?

Any chat inbox you can open in a browser, such as Tidio, Crisp, tawk.to, Intercom or Facebook Messenger. It can also prepare the FAQ text that your chat tool's built-in AI answers from.

Will it make things up to answer a customer?

No. It answers only from the FAQ answers you've approved. Anything else gets a polite 'let me check with the team' and goes to you as a new FAQ to approve.

Can it reply to visitors on its own?

Only if you set a written standing rule, such as sending approved FAQ answers during business hours. Otherwise every reply waits for your OK.

What happens with complaints or refund requests?

They're labeled Problem and routed to you or your team with a short hand-off note. It never promises refunds, discounts or delivery dates you haven't approved.

Will it act without asking me?

No. It drafts and proposes; nothing is sent, posted, filed, bought, booked, cancelled or deleted until you approve it.

Is my data shared anywhere?

No. Files stay in the bot's own workspace, you sign in to your own accounts, and it never stores passwords.

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